Quick access support

Choose the fastest route for manuals, how-to videos, FAQs, and warranty registration.

User Manuals

User Manuals

Download the complete digital multi-language user manual for cryoflow pro (M010), and gain in-depth knowledge of your recovery device.

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How-To Videos

How-To Videos

Watch step-by-step videos on Modular Assembly, water filling, and more, to easily master your cold & heat therapy recovery device.

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FAQs

FAQs

Quick answers regarding 3℃-42℃ wide-range thermoelectric technology, 210mmHg extreme compression recovery, and daily usage

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Registration and Warranty

Product Registration & Warranty

Activate your 2-year factory warranty, protect your ultimate sports recovery experience, and complete your warranty registration.

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Support Videos

Top FAQs

Fast answers for cleaning, modular use, app control, and daily M010 troubleshooting.

What temperature range does Cryoflow Pro support?

Cryoflow Pro is designed for wide-range cold and heat recovery from 3℃ to 42℃, helping users switch between cooling, heating, and compression-led recovery routines.

How strong is the compression therapy?

The system supports high-pressure Compression Therapy up to 210 mmHg. Start conservatively, choose a comfortable mode, and stop use if the pressure feels painful or abnormal.

What should I check before starting a session?

Confirm the modules are connected firmly, the hoses are not bent or blocked, the garment is positioned correctly, and the console is placed on a stable surface before use.

How should I handle water filling and drainage?

Use clean water as instructed, keep the fill and drain path clear, and drain the system after use or before storage to reduce residue and protect internal circulation.

Support & Partner

If you have any questions, please feel free to contact us using the methods below, and we will get back to you as soon as possible.

Live Chat

Talk with our support team for owner help.

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Live chat

Expert Callback

Schedule a conversation with an Emicool specialist.

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Expert callback

Dealer & Partner Inquiry

Tell us about your clinic, team, market, or distribution plan so the right Emicool specialist can follow up.

Where to find your S/N

Your 12-digit device serial number is located on the silver rating label at the bottom or back of the M010 console.

M010 serial number guide

Activate Your Protection

Thank you for choosing the CryoFlow Pro. Complete your registration within 30 days of receiving your device. This will officially activate your 2-Year Global Limited Warranty, unlock faster VIP technical support, and give you priority access to original parts whenever you need assistance.

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Emicool app interface

Control Your Sports Recovery from Anywhere

Download the exclusive Emicool App to unlock usage history tracking, OTA system upgrades, and seamless 10-language switching, experiencing the convenience of an intelligent recovery device.